Automated Vendor Routing (Action Matrix)

Instead of manually drafting emails to multiple service providers, the Lifecycle app maps specific intake conditions to targeted Postmark templates.

Stellar Support (support@stellar.tech)

The system routes to Stellar Support strictly for logical access control:

Onboarding: Microsoft 365 account creation, license assignment, and distribution list additions.
Offboarding: Account disablement, forcing sign-out of all active sessions, license recovery, and converting to shared mailboxes.

Stellar Sales (sales@stellar.tech)

The system routes to Stellar Sales exclusively for physical hardware procurement:

Triggered only if the Role Matrix dictates physical hardware (Laptops, Docks, Monitors) is required.
Provides shipping destination and necessary model specifications based on department.

BlackPoint (Telecom)

The system routes to BlackPoint for voice systems:

Requests for new DIDs (Direct Inward Dialing) numbers.
Internal extension assignments.
Hardware phone provisioning.

Technical Note: All emails are dispatched via the Postmark REST API. If a ticket is not generated, verify the POSTMARK_SERVER_TOKEN is active in the Google Cloud Run secrets manager.